FAQs
Frequently Asked Questions
1. General Questions
- What is the status of my order? You will receive a tracking notification once your product ships.
- Can I change my order? Your order cannot be changed once made online. Please call the office if you need a change.
- Where do you ship? We ship within the United States.
- How long does it take to ship my order? 2-5 working days.
2. Payment
- What payment methods do you accept? Most credit cards are accepted. Checks are not accepted.
- What currency will I be charged in? US Dollars
3. Shipping
- Where do you ship? We ship within the United States.
- How long does it take to ship the order? 2-5 working days. Fedex Ground does not ship on weekends or major holidays.
- Do you offer fast shipping? Not at this time. Please call office for special orders.
- How can I track my package? Download the Shop app to track order.
- What if I'm not home? We are not liable for lost/stolen purchases if you are not home. Please contact shipping company with issues.
4. Returns
- Do you accept returns? Within 7 days of purchasing items.
- Can I exchange an item? Not at this time.
- Are returns free? Yes
- How long does it take to process a return? 7-10 working days.
5. Other Questions
- Do you have a physical store? We do have a physical store. We are open by appt only at this time.
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